For any questions, concerns or issues you may have, please choose one of the support channels below.
Our customer support team is available 24 hours a day, 7 days a week, to help with any inquiries or problems. You can contact us through various channels including phone, email and live chat. We are committed to providing prompt responses to ensure your concerns are addressed as quickly as possible.
Live chat support is available daily from 08:00 ET to 02:00 ET. Our team of trained representatives will be happy to assist you with any questions or issues you may have during these hours. To access live chat, simply click on the "Live Chat" button at the bottom right corner of our website.
Email support is available for more complex inquiries that require a detailed response. Please email us and we will respond within 24 hours.
Our help centre provides access to frequently asked questions, guides and tutorials on various topics including responsible gaming and technical troubleshooting. You can find the help centre by clicking on "Help" at the top right corner of our website.
If you or someone you know is experiencing problems with gambling, please contact us for assistance. We have a dedicated team that can provide guidance and support to ensure your safety and well-being. Our responsible gaming policies are in place to help prevent problem gambling and we encourage all customers to play responsibly.
If you need assistance with account-related issues such as password resets, name changes or email updates, please contact our support team through live chat or phone for immediate assistance.
For technical inquiries regarding game errors, software problems or other IT related issues, please contact us via email and we will respond as soon as possible.
If you have a complaint or dispute regarding any aspect of your gaming experience, please contact us in writing via email and we will do our best to resolve the matter as soon as possible.
We strive to respond to all customer inquiries within 24 hours. Our support team is committed to providing prompt and helpful responses to ensure your concerns are addressed efficiently.
Our website and mobile app are designed for accessibility on both desktop and mobile devices, ensuring you can access our services anywhere, anytime.
We provide multilingual assistance in English, French and select other languages at our player services desk. We understand the importance of providing support in multiple languages to cater to a diverse customer base.
Please choose one of the following contact methods that suits your needs:
To ensure efficient issue resolution, please choose the most suitable support channel based on your inquiry type and availability of our representatives.
For simpler inquiries or minor issues, we encourage you to try our self-service options first. Our help centre provides access to a wealth of information and resources that may resolve your query quickly and efficiently.
If the initial response does not satisfactorily address your concerns, please contact us again via email or phone and we will escalate the matter to a senior representative for further investigation.
